DIKY WAHYUDI; IRNANDA PRATIWI; AZHARI; TOLU TAMALIKA. Analisis Kepuasan Pelanggan Terhadap Kualitas Pelayanan Dengan Mengunakan Metode SERVQUAL dan Quality Function Deployment di CV. Sartika Palembang. JIeTri : Journal of Industrial Engineering Tridinanti, [S. l.], v. 1, n. 01, p. 12–18, 2023. Disponível em: https://ejournal.univ-tridinanti.ac.id/index.php/Jietri/article/view/89. Acesso em: 5 oct. 2024.